Shipping policy
3. Shipping Policy
QuietPaws — Shipping Policy
We ship to addresses within the United States. Please read the details below so you know exactly what to expect from the moment you place your order.
Processing Time
All orders are processed and prepared for shipment within 1 business day of purchase. Processing does not occur on weekends or public holidays; orders placed on those days will begin processing the next business day.
Delivery Time
Once your order ships, delivery typically takes 9–11 business days to arrive at addresses within the United States. This delivery window is an estimate and not a guarantee — actual delivery times may vary depending on your location and external factors outside our control.
Shipping Cost
We are currently offering free shipping on all orders, with no minimum purchase required.
Order Tracking
As soon as your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to update after you receive this email.
Multiple Items / Split Shipments
If you order multiple products, they may ship separately and arrive in different packages depending on stock and fulfillment location. You will not be charged extra for this.
Delays
While we do our best to meet the estimated delivery windows above, delays can occasionally occur due to customs processing, carrier disruptions, weather, or high order volume during peak seasons. If your order has not arrived within 30 days of the shipping confirmation date, please contact us at hearinngprotectorrr@use.startmail.com and we will investigate the issue, reship the item, or issue a refund, in line with FTC mail-order merchandise rules.
Incorrect or Incomplete Address
Please double-check your shipping address at checkout. QuietPaws is not responsible for packages delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us immediately and we will do our best to correct it before the order ships.
Lost or Stolen Packages
QuietPaws is not liable for packages confirmed as delivered by the carrier's tracking system but reported lost or stolen after delivery. We recommend filing a claim with the carrier and/or local authorities in such cases; we're happy to assist where we can.
P.O. Boxes and Military Addresses
At this time, please contact us before ordering if your shipping address is a P.O. Box or an APO/FPO military address, as delivery times to these addresses may differ from the estimate above.