Refund policy

5. Return & Refund Policy

QuietPaws — Return & Refund Policy

At QuietPaws, we want you and your pet to be completely satisfied with your purchase. Please review our return and refund terms below.

1. Manufacturing Defects — 30-Day Warranty
If your product arrives with a manufacturing defect, is damaged, or is materially different from what was described, you may request a free replacement or a full refund within 30 days of the delivery date. Please email us at hearinngprotectorrr@use.startmail.com with your order number and a photo or short video showing the issue, so we can process your request as quickly as possible.

2. Change of Mind — 15-Day Return Window
If you simply changed your mind and no longer want the product, we accept returns within 15 days of the delivery date, under the following conditions:

• The item must be unused, in its original condition, and in its original packaging.
• Items showing signs of wear, use, or damage not caused by a manufacturing defect are not eligible for a change-of-mind return.
• The 30-day defect warranty above continues to apply regardless of use, and is not affected by this condition.

3. How to Request a Return
Email us at hearinngprotectorrr@use.startmail.com with your order number and the reason for your return. Do not send any item back before receiving confirmation from our team — we will review your request, confirm eligibility, and provide the correct return instructions.

4. Return Shipping Costs

• For manufacturing defects: QuietPaws covers the cost of return shipping.
• For change-of-mind returns: the customer is responsible for return shipping costs, unless otherwise stated at the time of approval.

5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to reflect the refund in your account.

6. Exchanges
If you'd like to exchange your item for a different size or color rather than receive a refund, let us know when you request your return — we're happy to accommodate this where stock allows.

7. Non-Returnable Situations
The following are not eligible for return or refund:

• Products damaged due to misuse, improper fitting, or failure to follow care instructions.
• Return requests made after the applicable window (15 or 30 days) without a valid defect claim.
• Items returned without prior confirmation from our support team.

8. Late or Missing Refunds
If you haven't received a refund within the timeframe above, please first check with your bank or card provider, as processing times vary. If you've done this and still have questions, contact us at hearinngprotectorrr@use.startmail.com.